How do I return an item?
Unless another return policy is indicated, UNUSED and UNOPENED products sold by RennSport Online are covered by this Standard Return Policy and may be returned within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number provided by RennSport Online and freight charges are strictly non-refundable. Products must be returned in the original box, containing all accessories and documentation. This guarantee does not apply to products that have been modified, damaged, misused or abused. Failure to comply with the terms stated herein, may result in delayed return processing and/or refusal of returned packages.
Damaged or Missing Parts
Any damaged or missing products will go under investigation through our customer service department and shipping provider to see if it is eligible for replacement. If it is not eligible through us, the majority of the products available through our website are covered separately under a manufacturer's warranty.
If you've received a damaged product you MUST notify the Customer Service Department (CSD) within 10 calendar days, including weekends and holidays, to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. If you are missing any products from your order, you MUST notify the Customer Service Department within 10 calendar days of receiving the items. If you fail to report damaged and/or missing items in your shipment within 10 calendar days of receiving the package, replacement products will not be shipped out under any circumstances.
Please be sure to cooperate with the investigation and any questions that the carrier may have during this time. RennSport Online will only provide replacement products for damaged or missing products. RennSport Online will not provide refunds for any damaged or missing product under any circumstances. In the case that the product is eligible for a replacement, the customer is responsible for all shipping costs unless covered by the shipping carrier.
Open-Box, Clearance, Overstock, or Scratch and Dent Item Return
Open-Box, Clearance, Overstock, or scratch and dent, merchandise are strictly non-refundable and the buyer assumes responsibility for any and all risks that may be associated with purchasing said items. These items are sold at greatly-reduced prices, therefore all sales are considered final and no returns or refunds will be granted. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both RennSport Online, and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked items are not covered by any type of warranty or satisfaction guarantee.
Custom Ordered Items Return
Unique or custom order items are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently, items indicated as having this Special Order Return Policy are not eligible for returns or exchanges.
Product Failure or Fitment Issues
If you have received a faulty product, or you are having fitment issues you MUST notify the Customer Service Department (CSD) within 10 calendar days of receiving the items. Any product failure after install, or fitment issues will go under investigation through our customer service department and the manufacturer to see if it is eligible for replacement. RennSport online does not offer any warranty coverage for defective parts, but the majority of the products available through our website are covered separately under a manufacturer's warranty. Our customer service representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects or errors in installation. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.